Privacy Policy

When you fill in our form, we collect your name, your email and what you'd like first: a free Google Maps scan, an email back or a call. You can also tell us your business name, which we need for a scan, and what you're hoping to achieve.

If you book a call, the booking calendar takes your name and email so it can confirm the time and remind you.

When you call, text or email us, we keep what you tell us so we can help.

When you visit the website, our hosting and security service records technical details such as your IP address (your connection's address on the internet), browser and device, and the date and time of your visit. Google Analytics records how the website is used: the pages visited, the device and browser, roughly where visitors are and how they found the site. We use the analytics to see what's working on the site, not to identify you.

If you become a client, we also collect what we need to do the work and invoice you, such as your business details, the content for your website and access to accounts we manage for you. If we record an interview with you for your website's words, we keep the recording and its transcript so we can write your pages.

We don't ask for sensitive information, such as health details, so please don't send it.

Cookies are small files your browser stores. Google Analytics uses them to count visits and see how the site is used:

Cloudflare's security checks may set a cookie too. If a page shows a map or a video from another website, that website may set its own cookies.

You can block or delete cookies in your browser settings. Most of the website will still work, though the form may ask you to confirm you're not a robot. To stop Google Analytics counting your visits on every website, use Google's opt-out browser add-on (opens in a new tab). Google explains how it uses this information in How Google uses information from sites or apps that use our services (opens in a new tab).

We take reasonable steps to protect your information from misuse, loss and unauthorised access. The website runs over an encrypted connection and the form checks for bots. Access to our accounts is protected too.

No way of sending or storing information online is completely secure, so we can't guarantee yours is. If a data breach is likely to cause you serious harm, we'll tell you as soon as we can.

We keep your information only as long as we need it to reply to you, do the work and meet our legal obligations. Business records, such as invoices, are kept for five years, as the Australian Taxation Office requires. When we no longer need information, we delete it or remove anything that identifies you.

You can ask to see the personal information we hold about you and to have it corrected or deleted. Email or call us. We'll respond within 30 days, though we may need to check it's you before we hand anything over.

If we can't do what you ask, for example because the law says we must keep a record, we'll tell you why.

The General Data Protection Regulation (GDPR), and the UK's own version of it, give you extra rights over your information. We use your information on these grounds: your consent (such as the follow-up text after a scan), the work we've agreed to do for you, the ordinary running of our business (replying to enquiries, and operating, improving and securing this website), and our legal obligations.

You can ask us to see, correct, delete or transfer your information, to limit how we use it, or to stop using it. You can withdraw your consent at any time. You can also complain to the data protection authority where you live.