Terms and Conditions

Every job comes with a written proposal and our Terms of Service. Together, they're the agreement between us, and they take priority over this summary. In short:

• The price comes first. You see the price in writing before anything starts, and we ask for a deposit to get going. Your website goes public once the development fee is paid in full.
• What you own. Your domain, your Google Business Profile and your social media are always yours, and so is your website once it's paid for in full. The third-party software, plugins and fonts it runs on stay under their own licences.
• Revisions. You get two rounds of content revisions after the draft website is done. We ask for each round in writing, as one complete brief, within 72 business hours of receiving the work. If we don't hear back in that time, we treat the work as approved.
• Your content. Where we write or contribute content, you review and approve it before it's published. You're responsible for the accuracy of anything you provide or approve. You also confirm you have the right to use what you give us, such as photos, logos and words.
• Your business information. What you tell us in confidence about your business stays confidential, and we use it only to do your work.
• Search results. Google and other search engines decide rankings, and they change their systems without notice. We work to improve where you show up. In line with Google's own guidelines, we don't guarantee where you'll rank in the ordinary, unpaid search results. Unless your proposal says otherwise, we don't guarantee a particular result or more business.
• Outside services. Your website relies on services run by other companies, such as hosting, domain names, browsers and Google. They can change or go down without warning, and we aren't responsible for their failures.
• Ongoing services. Ongoing services are billed each month. You can end ongoing website management with 30 days' notice. Monthly fees already paid aren't refunded, with one exception on our monthly plan for getting found on Google: if you're not happy after your first month, we'll refund that month's fee.
• Changing your mind. Once work has started, fees aren't refundable simply because you've changed your mind. If you pull out, you pay the deposit or a reasonable amount for the work done to that point, whichever is greater. We'll tell you what we think is reasonable and aim to agree it with you.
• If there's a fault in our work. At our choice, we'll fix it, supply the service again or pay the cost of either. Our total liability for any claim is limited to what you've paid us for that service.
• Credit and promotion. We put a small credit and link in your website's footer, and you agree to keep it there for 12 months. We may also show your website when we promote our services.
• If we disagree. We talk it through first. If that doesn't sort it out within 14 days, we try mediation before anyone goes to court.